At Pro Golf Store, we stand behind the quality of our products and are committed to ensuring your complete satisfaction. If you are not entirely happy with your purchase, we’re here to help. Our returns and exchanges policy is designed to be straightforward and customer-friendly, reflecting our dedication to the global community of golf enthusiasts.

1. Return & Exchange Eligibility

To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition that you received it. You must initiate the return or exchange process within 15 days of receiving your order.

Note: For hygiene and safety reasons, the following products are non-returnable and non-exchangeable:
  • Belts (due to sizing and hygiene concerns)
  • Bottles (for health and safety reasons)
  • Apparel and Bottoms (if tags are removed or if worn/washed)
Additionally, any products from the BEST SELLERS or Baseball Collection that are purchased at a promotional discount may have specific return conditions—please check the product page at the time of purchase.

2. How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Please include your order number and details about the product you would like to return or exchange.
  2. Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
  3. Pack the item securely in its original packaging, include the original invoice, and clearly mark the RAN on the outside of the package.
  4. Ship the package to the following address:
    Pro Golf Store
    Returns Department
    4148 Aaron Smith Drive
    Lancaster, US 17670

3. Return Shipping Costs

Customers are responsible for the return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service to ensure your return is received by our warehouse.

4. Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment (Visa, MasterCard, JCB, or PayPal). Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

5. Exchange Process

If you request an exchange for a different size or color, we will process the exchange once the returned item is received and inspected. If the requested item is available, we will ship it to you at no additional shipping cost. If the item is out of stock, we will offer a refund or store credit.

6. Return & Exchange Request Template

To help you get started, here is a template you can use when emailing us your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Pro Golf Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number], placed on [Order Date].

Product Details:

  • Product Name: [Product Name]
  • Reason for Return/Exchange: [Please provide details]

Please provide me with the Return Authorization Number and further instructions.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

7. Questions?

If you have any questions about our Returns & Exchanges policy, please contact us at [email protected]. We’re here to help!

Pro Golf Store
Email: [email protected]
Address: 4148 Aaron Smith Drive, Lancaster, US 17670